Year Round Intern - Customer Care & Support

Description

Union Pacific is one of America's premier transportation and logistics companies, linking 23 states in the western two-thirds of the country and serving many of the fastest-growing U.S. cities. Generations of Americans have built successful careers at Union Pacific. Are you a creative problem solver with strong analytical skills? Union Pacific Railroad is looking for high-energy, hard-working individuals who value teamwork and are dedicated to making a difference in the transportation industry. We love thinking smart, innovating, and moving fast to solve problems. 

The Customer Care and Support (CC&S) intern will provide front line support for all CC&S technology projects. This includes providing helpful information, answering questions, and responding to complaints. In addition to front line support responsibilities, the interns will perform basic Salesforce administration functions, assist in quality assurance testing, and create knowledge management documents. The role requires a high degree of interaction with multiple levels within the organization. Candidates need to possess strong interpersonal and communications skills.

As an intern, you will build knowledge and experience in our core business groups and their vision, business objectives, processes, systems, and services. You will have extensive contact with peers and interaction with senior leaders. There will also be an opportunity to put leadership, technical skills, and business knowledge to immediate use through high value project assignments.

The estimated wage for this position is between $20.00-$23.00 per hour. Final rate of pay will be based on several factors including year of study, qualifications, experience, and internal equity.

Accountabilities

• Learn and perform core department business group work tasks, processes, and customer services
• Perform administrative support for department business group managers
• Develop and execute project action plans and perform team assignments
• Build and strengthen a network of professional contacts within departments and across the company
• Assist with project management for various company initiatives and complete administrative tasks and special projects
• Perform other duties as assigned

Qualifications - Required

• College credits equivalent to one (1) year or more toward an undergraduate degree
• Intermediate verbal and written communication skills
• Intermediate organization and prioritization skills
• Intermediate project management skills

Qualifications - Preferred

• Strong problem solving/analytical abilities
• Advanced computer skills with strong oral and written communication skills

Physical Requirements

• This position requires extended periods of sitting and extended hours in front of computer screens
• Maintain concentration, focuses on tasks and can make timely decisions

Work Conditions

• 18 years of age or older
• Authorized to work in the United States without company sponsorship