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Sr Specialist Logistics

Date:  Sep 9, 2023
Location: 

Omaha, NE, US, 68000

Reference Number:  637 
Department: Loup Logistics 
Closing Date: 10/31/2023

If you wish to solicit an employee referral for this position, please ensure the employee submits the referral prior to submitting your application.

 

**This posting is for university recruiting candidates, including those currently enrolled in a degree program and those who have an anticipated graduation date by May 2024.

Description

This job will lead customer transportation requirements by assuring prompt and courteous handling of customer inquiries and problems and coordinate resolution with transportation personnel to meet customer needs! It is important in this position to accurately document shipment movement and maintain customer correspondence and record files.

The candidate should be willing to work 1st, 2nd or 3rd shifts, weekends and holidays depending on business needs. Successful candidates will be placed in one of the following business groups: Autos - Provide door-to-door intermodal service for production auto parts, Carload – Be part of a team that offers visibility, logistical support, and transload services throughout the nation, Carrier Services – Coordinate trucking for ramp-to-ramp business and long haul moves; and provide utility support for intermodal operations, Wholesale – Work directly with customers and carriers to provide door-to-door service through the Loup network. Bilingual (Spanish) candidates are preferred but not required.   

Accountabilities

  • Set and achieve both team and individual performance standards to meet expectations and demonstrate drive and accountability
  • Perform other duties as assigned
  • Take a proactive, analytical approach to identify and solve problems, develop and implement plans to promote growth and profitability, manage risk, and establish alternative solutions for recurring issues in customer transportation plans
  • Develop recommendations that allow for continuous improvement and increased productivity in the work area, and lead the problem resolution process for customers
  • Facilitate record maintenance, complete all required reports detailing service performance, and maintain regular contact with various modes of transportation to assure proper handling of all shipments
  • Initiate quality processes by documenting customer issues, generating customer requested reports, verifying and documenting accessorial events, and maintaining systematic files of forms, correspondence and records
  • Communicate clearly and persuasively by assuring prompt and courteous handling of customer service inquiries and problems, coordinate resolutions with transportation personnel to meet customer needs, and explain technical information concerning value-added services and procedures in non-technical te
  • Anticipate and exceed expectations by connecting with both internal and external customers, deliver high-quality products and services, identify customer requirements for equipment supply, coordinate efforts to meet these needs, and review and update customer records

Qualifications - Required

  • A high school diploma or Graduate Equivalency Diploma (GED)
  • Intermediate Microsoft Office (Excel, PowerPoint, Word) skills
  • Analytical and detail oriented
  • Able to communicate clearly in written and verbal form in English
  • Able to to simultaneously work in multiple computer systems
  • 1 year of work experience in Customer Service
  • Must be available to work 1st, 2nd, 3rd shifts, weekends and holidays depending on business needs

Qualifications - Preferred

  • Experience in the trucking or transportation industry
  • Experience in workflow and process improvement
  • Advanced verbal and written communication skills in Spanish

Physical Requirements

  • Able to remain sitting for more than one-half of every work day with an opportunity to periodically change position for comfort
  • While performing the responsibilities of the job, the employee will spend extended hours in front of a computer screen

Work Conditions

 

What we offer:

  • A strengths-based, engagement-focused, and performance-oriented culture
  • A flexible, casual and hybrid work environment that allows you to work on-site and from home. (as the job allows)
  • Ongoing learning, development, and Educational Assistance (including little to no out-of-pocket cost for online and in-person courses at the University of Nebraska at Omaha)
  • 401(k) with 100% match up to 6%, plus additional automatic 3% (contribute 6% and UP will contribute 9% [6% + 3%])
  • Employee Stock Purchase Plan with 40% match up to 5% (contribute 5% and UP will contribute 2%)
  • Medical, dental and vision insurance, company-paid disability, life, and AD&D insurance
  • Health Savings Account (with company contribution) Dependent Care Savings Account and Transportation Spending Account
  • On-site cafeteria (with employee discount), fitness center (free to employees), federal credit union, all in Union Pacific Center headquarters building in Omaha, Nebraska
  • Wellness and Employee Assistance Programs
  • Adoption/Surrogacy Assistance, paid Maternity and Parental Leave along with nearby state-of-the-art child development center
  • Competitive compensation including eligibility for annual merit, bonus, and equity programs dependent on job level and personal and company performance

Inclusion Statement

Union Pacific’s commitment to diversity and inclusion is based on our desire to create an environment where people can be their best, personally and professionally. Our employees are unique individuals. Our diverse perspectives come from many sources including gender, race, age, national origin, religion, sexual orientation, gender identity, disability, and veteran status.

As America's railroad, Union Pacific has an innate responsibility to speak out against all forms of discrimination while creating an environment where all can see themselves belonging and succeeding.

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