How do I access the Onboarding Portal?
ANSWER: Upon accepting our offer, you will receive a welcome email with access to our Onboarding portal from noreply@successfactors.com. This portal is important for completing necessary information and creating your employee profile. It is essential that you promptly complete all required steps in the Onboarding portal before starting your employment at Union Pacific. Please note that the link provided in the email will expire after 30 days from receipt, so timely completion is important. If the link has expired, please create a ticket for assistance.
I am having trouble logging into my Onboarding, what should I do?
ANSWER: To log in successfully, please ensure that your Username matches the email in your UP.jobs candidate profile exactly, including upper/lower case letters (case sensitive). Verify the correctness of your user ID by logging into your UP.jobs account. If you are a previous Union Pacific employee, your user ID will be your employee ID. If you continue to experience login issues, create a ticket for assistance.
I am having trouble completing my Onboarding, there is a task that I am unable to complete.
ANSWER: In some cases, we may need to manually resolve an issue associated with your account to ensure that new employees can complete their Onboarding tasks. This issue will be addressed within the next 24 hours. Please check again later today or tomorrow to complete the process.
How do I know if my onboarding Is complete?
ANSWER: Log in to your Onboarding Portal (note that this is separate from your UP.jobs account) to confirm the completion of all tasks in the onboarding dashboard.
How do I update my banking information?
ANSWER:
Prior to starting your employment, if you need assistance, create a ticket.
After starting your employment, you will need to update your banking information through the SAP ePayroll system.