What is the difference between the medical exam and the physical abilities test?
ANSWER: The physical evaluation is a mandatory part of the medical assessment for all new hires. Additionally, certain positions require a physical abilities test to assess an individual's ability to safely perform the physical tasks associated with the job.
Who performs Union Pacific's Medical Exams?
ANSWER: Our medical partner is Optum Serve. Look in your inbox or spam/junk folder for an email from "optum-service.com"
How do I schedule my medical exam?
ANSWER: After accepting your contingent job offer, you will receive an email and/or text message from Optum Serve. Alternatively, you can visit www.myoptumserve.com to log in. Once on the Optum Serve site, you will need to either create an account using your employee ID or log in if you already have one. After creating an account, you can provide necessary information, indicate your availability, and select a convenient clinic location. Optum Serve will then schedule an appointment with the chosen clinic and confirm the date and time via email and/or text within 24-48 business hours. To avoid any potential delays in your start date, it is recommended that you provide your earliest appointment availability. It is important to attend your medical exam at minimum three weeks prior to your start date to ensure there is enough time to process the results.
What if I need to reschedule my appointment or have an issue at the clinic?
ANSWER: To reschedule a medical exam, use Optum Serve's online portal. Once you have scheduled an appointment, it is important to attend the exam on the scheduled date. If you need to reschedule, visit Optum Serve's portal (do not contact the clinic directly to reschedule). Note that rescheduling to a later date may delay your start date and that you will only be allowed to reschedule your appointment once. If you encounter any issues during your scheduled appointment, contact Optum Serve directly at 866-873-9261.
Who can I talk to about my medical status?
ANSWER: To check on your medical status log in to your UP.jobs account under Jobs Applied. Please note that this process may take some time, so we ask for your patience.
What does it mean when my medical status says "Medical - Union Pacific Review Required"?
ANSWER: When your status indicates that additional medical review is needed, it means our medical team is reviewing your exam results to ensure your ability to safely perform the job. If our Health and Medical team requires further information from you or your healthcare provider, they will contact you via email from FFDPreplacement. Please refer to their communication for instructions on the next steps.
How do I send medical documents that are requested?
ANSWER: If additional medical documents are required, you will receive an email from FFDpreplacement with instructions on what documents are needed and the best way to submit them to Union Pacific.