Who performs Union Pacific's background checks?
ANSWER: After accepting a contingent job offer, you will receive instructions from our background check vendor, First Advantage. Please follow these instructions carefully. First Advantage will send daily reminders if any steps remain incomplete. Prompt completion of all post-offer requirements will help ensure timely clearance to begin employment. For assistance or questions with your background check visit First Advantage’s chat expert and website.
What is Union Pacific's background policy?
ANSWER: For more information, please refer to our Background Investigation Policy.
What does the status, "Background Check - Vendor Processing" mean?
ANSWER: If your background check status shows "Vendor Processing," your background investigation is currently underway by our vendor.
What does the status, "Background Check - Being Reviewed by UP" mean?
ANSWER: The vendor has completed your background check and submitted the results to Union Pacific for review. Clearance may be delayed due to high hiring volumes or other circumstances.
Who can I talk to about my background status?
ANSWER: To check the latest status update on the background process, log in to your UP.jobs account. If you need additional assistance, please create a ticket.
How do I get help with submitting my background check?
ANSWER: Reach out to First Advantage directly. Chat & call available 8am to 8pm ET (M-F)
Chat: https://help.fadv.com/s/americas
Call: 1-833-380-7002
How do I file a background dispute if a discrepancy is found?
ANSWER: To initiate a dispute, please reach out to First Advantage directly. You may dispute information on your report with First Advantage consumer files in one of three ways:
Call our toll-free number: 800-845-6004
Fax request to 727-214-2127
E-mail at consumer.documents@fadv.com