Who performs Union Pacific's background checks?
ANSWER: After accepting your contingent job offer, you will receive an email from our partner, Cisive (noreply@cisive.com) containing instructions on how to provide the required information. It is important to carefully follow all instructions provided by Cisive. Throughout the background process, Cisive will send you daily emails if any steps are still pending. Completing all the necessary steps of the post job offer process as soon as possible increases the likelihood of a timely clearance for you to begin work with us.
What is Union Pacific's background policy?
ANSWER: For more information, please refer to our Background Investigation Policy.
What does the status, "Background Check - Vendor Processing" mean?
ANSWER: If your background check status is listed as "Vendor Processing," it means that Cisive is currently in the process of conducting your background checks.
What does the status, "Background Check - Being Reviewed by UP" mean?
ANSWER: This indicates that Cisive has completed the necessary background checks and has submitted them to Union Pacific for review and updating. Delays in the clearance process may occur due to high hiring volumes or extenuating circumstances, which could extend the time required for clearance.
Who can I talk to about my background status?
ANSWER: To check the latest status update on the background process, log in to your UP.jobs account. if you need additional assistance, please create a ticket.
How do I file a background dispute if a discrepancy is found?
ANSWER: To initiate a dispute, please reach out to Cisive directly at 855-881-0716, or you can log into your portal using your username and password to file a dispute. Note that you have a time frame of 5 days to file your dispute.